Reimagine Your
Customer Experience
Establish competencies and best practices for your CX program
Services
Time-tested methods to improve your customer experience and business performance
- Customer Experience Vision & Strategy
- Experience Design, Improvement &
- Customer Insights & Understanding
- Customer Centric Culture
- Organizational Adoption & Accountability
- Metric, Measurement & ROI
Create Product &
Service Experiences
Plan and build interactive experiences to increase customer satisfaction
- Assessment & Platform Selection
- Planning & Roadmaps
- Product Service Experiences
- eCommerce & Product Information
- Management Platforms
- Digital Transformations
- Branding Services
- Workforce Enablement & Portals
- Personalization Platforms
Drive Engagement,
Conversion & Loyalty
Create relevant, personalized and timely content to serve customers
- Content Strategy & Production
- Next-gen Loyalty Programs
- Launch Planning & Execution
- Demand Generation Strategies
Optimize Your
Customer Journey
Address journey friction points to exceed business goals
- Evaluate Journey Analytics
- Prioritize Recommendations
- Test Customer Experiences
- Optimize the Experiences
Global CIO
"Macquarium is the McKinsey of Design. Their work with us changed the way we think about Digital and about Customers. This is what we hoped would happen through our partnership."
Partners
Macquarium has strategic partnerships to meet the diverse needs of our clients. If you are interested in becoming a partner, please contact us at info@macquarium.com.
